Orwell Motorcycles - Terms and Conditions

These terms and conditions apply to all transactions on the Orwell Motorcycles website. Orwell Motorcycles may change these terms from time to time without notice. Changes will apply to any subsequent orders received. The terms and conditions stated below do not affect your Statutory Rights.

You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

Limitation of liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

loss or damage was not foreseeable to both parties when the contract was formed
loss or damage was not caused by any breach on our part
loss or damage relates to business and/or non-consumer

We will not be liable for loss or damage caused by the customer miss-handling the items.

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and orwell.co.uk for the sale of our products will only exist once an order has been accepted.

Orwell Motorcycles reserves the right to refuse to supply any individual or company.

Pricing & Payment

We accept online payment in a secure environment of all major debit and credit cards. Goods will only be despatched on cleared payments according to our delivery schedule.

Actual product prices are £ GBP Sterling and purchases made are in £ GBP Sterling. Our Euro and Dollar currency converters are for guidance only.

The price will be inclusive of VAT at the current rate *where applicable. A VAT invoice can be provided on request.

All items are subject to availability. We make every effort to ensure that prices are correctly displayed, however occasionally errors may occur. In the unlikely event that this should happen, we would contact you with the amended price and ask you if you wish to continue with the purchase or receive a full refund. 

Delivery Costs   

ALL OUR DELIVERY OPTIONS REQUIRE A SIGNATURE ON RECIEPT

UK mainland Delivery (Royal Mail 1st Class Signed For - 2-3 Days )

000-100g - £1.95

100g-500g - £3.95

500g-750g - £5.95

750g-999g - £6.95

Fed-Ex UK Courier - Next Working Day if ordered before noon.

1kg-30kg - £8.95

30kg-60kg - £17.90

Collect from Store FREE available Monday to Saturday 10am to 5:00pm

 NB: You MUST bring the card used to purchase the goods and one other proof of ID when collecting goods

We don't currently ship abroad, but please send us an email to enquire about postage prices for this.

Delivery Timescales

Please inform us by phone 01473 257401or email spares@orwell.co.uk should your parcel not arrive within the estimated timescales and we will track it for you.

When postal/delivery services are very busy for example during the Christmas period or during/after industrial action orders may be slightly delayed. Unfortunately this is beyond our control and we apologise for any inconvenience caused during such periods.

In the unlikely event that your order cannot be processed and delivery made within the above timescale we will contact you and inform you of the expected delivery date. You will have the option to cancel your order if this is not acceptable to you.

Undelivered Orders

Should any order be returned to Orwell Motorcycles due to you being unavailable to receive it the order will not be despatched again until further payment for additional delivery costs has been received by us. We will contact you in the event of this happening.

Orwell Motorcycles cannot accept any liability for items lost or damaged during postage, although we can provide proof of postage and will help you try to locate the lost items.

Returns

We want all of our customers to be delighted with their Orwell Motorcycles purchases and therefore if you have any problems with your purchase we will be pleased to offer you a refund, exchange or credit note.

Please note we do not offer refunds on sale products, or special orders. This does not affect your statutory rights.

Please return the item(s) to us unworn/unused in its original packing with product tags attached within 7 days of receipt (goods must be in re-sellable condition). The price paid for the item will be refunded less the delivery costs. Please fill in the returns section on your delivery note and include this in the package.

Return\Exchange postage costs are at your expense.

We will refund the original amount paid excluding postage costs to the same card you used to place the order.

Orwell Motorcycles cannot accept any liability for items lost or damaged during return postage so we recommend you send the items insured and recorded delivery.

Please send all returns to the following address:               

Returns

Orwell Motorcycles Ltd
200 Ranelagh Road
Ipswich
Suffolk
IP2 0AQ
England

Promotions

Where a promotion is offered by email or on the web site itself the promotion code must be entered into your shopping bag or given on the telephone for a telephone order. All promotions are offered at our discretion and may be withdrawn at anytime. Promotions are only valid until the date specified in the promotion email or as displayed on the web site. Only one promotion can be claimed at any time and not used in conjunction with any other discount. Where a refund or exchange is made on an item purchased with a promotional discount the price refunded or used for exchange will be the current selling price less the promotional amount claimed at the time of ordering.

Cancellations

You may cancel your order for any reason whatsoever within 7 days of placing the order. In order to cancel your order you must notify us in writing by email, fax or letter quoting your name and order number. If your order has been dispatched you must return the product(s) unworn/unused in their original packing with product tags attached within 7 days of receipt. We will reimburse the full order value where items have not been dispatched within 3 working days of receiving your cancellation instruction. Where goods have been dispatched we will reimburse you the value of the goods (not the delivery charge) within 3 working days of receiving the returned product(s). Return postage costs are at your expense and we recommend you send the products by insured and recorded delivery. Orwell Motorcycles cannot accept any liability for items lost or damaged during return postage.

The United Kingdom's Distance Selling Regulations give you the right to cancel your order for any item purchased from “orwell.co.uk” for a full refund. This does not apply to any items that cannot be returned for hygiene reasons.

Products and Availability

Products on this website are only available while stock lasts. If a product you have ordered is out of stock we will contact you and if possible offer you an alternative product.

 We have taken care to ensure that the descriptions and specifications of all products are as accurate as possible. Every effort has been made to show the product colours as accurately as possible. However we cannot be held responsible for any variation in colour caused by the browser software or computer system used by our customers.

Password Security

The confidentiality of your password and account and any activities that occur under your account are your responsibility orwell.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure to protect your password or account.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect in accordance with the Data Protection Act 1998.  All information provided by you to process your order to the extent of administering the payment and executing your delivery or to make enquiries is used solely for that purpose unless we have your consent to do otherwise.

Orwell Motorcycles.co.uk endeavours to ensure that this website is free from viruses and defects but we cannot guarantee that your use of this website or websites accessed through it won't damage your computer. It is your responsibility to make sure you have the correct equipment to use the website and screen out anything that may damage it.  Orwell Motorcycles.co.uk shall not be liable for any loss or damage which might arise to computer equipment as a result of using this website.

Newsletter/Marketing Email Policy

You are offered the opportunity to sign up to receive special offers and newsletter emails from us.  Should you wish to stop receiving these emails please email orwell.co.uk with the word "UNSUBSCRIBE" in the subject line. We will ensure you are not sent any further marketing emails (apart from any email campaigns in progress at the time of unsubscribing where it is too late to remove your email address).

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Cookie Policy

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.