Suzuki launches free service to take stress out of insurance claims

Suzuki is setting new standards of customer care by launching its new industry-first motorcycle accident aftercare programme.

The free service for all customers, no matter how old the motorbike, aims to take the stress out of sorting an accident or theft.

The Suzuki Accident Aftercare programme provides riders with a single point of contact and will handle everything from liaising with insurance providers and recovery of the motorbike, right through to the repair at an authorised Suzuki dealership using only Suzuki Genuine Parts.

It’s a motorcycle industry first and highlights Suzuki’s ongoing aftersales commitment to customers.

Suzuki owners do not need to sign up to it but, if involved in an accident, just need to call a dedicated Suzuki First call centre, available 24 hours a day, regardless of who they are insured through.

The entire claims process, recovery, and repair will be handled on the owner’s behalf. Suzuki First will also be there if the motorcycle is stolen.

Jacob Lewis, Suzuki GB’s customer retention manager, said: “Sometimes accidents happen and we know how stressful it is managing the fallout, arranging recovery and dealing with insurance companies.

“We aim to make this process as easy as it can be, by handling everything on the owner’s behalf. Not only that, by managing the process we can ensure that their Suzuki is repaired to the highest possible standard, using Suzuki Genuine Parts and by fully-trained and experienced Suzuki technicians.”

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