We’re really looking forward to fully reopening our dealership, in line with the current government guidelines, on Monday 1 June.
The workshop is already back up and running, with suitable social distancing restrictions for both staff and customers, and now we’re due to open the showroom and parts departments to the public again. It’s not going to be life as we knew it so we’re urging our customers to follow some simple restrictions to keep us all as safe as possible.
It’s the next step in getting back to some sense of normality, having been closed for 10 weeks because of the ongoing Covid-19 pandemic.
The lockdown came at a very busy time of the year for us, when many people are buying new bikes or having them serviced ready for summer, so it’s great to be opening again, even if we’re having to adapt the way we do business.
Director Dave Willis said: “This is the way we have to operate at the moment. It’s better to be open with restrictions than not at all.
“Before the Coronavirus pandemic we loved having a showroom full of bikers and customers but, although we’re going to be open again, please don’t expect to just be able turn up and have a chat and a cup of coffee.
“We’d love to have people popping in and socialising but, unfortunately, we can’t allow it at the moment or we’ll be back to square one.”
The safety of our staff and customers is of paramount importance, so we’re taking special measures and reorganising the showroom as follows:
“You’re going to be able to view all the bikes and the one-way system will also take you to the Parts counter,” Dave explained.
“If you’re interested in a particular bike, and don’t want to come to the shop, we can film a walk-round of it and send it to you by email or via data transfer software. We also hope to build a video library of our used bikes.
“We’re limiting the number of customers in the showroom so you might have to queue, if no one is free to talk to you. If so, please be aware of social distancing. It will work better if people make appointments to see our sales team,” said Dave.
Business during lockdown, limited to online and phone sales, was a bit like the winter – slow and steady.
“We’ve had a lot of inquiries through our website and sold some bikes which have been delivered by staff members who were not furloughed. To be honest, business was better than I had expected,” he said.
“But we’re glad to be opening again. It’s not going to be ‘business as usual’ but it’ll be the best we can do for the time being. Thank you for bearing with us.”